Family Liaison Service
Keeping families informed, connected and reassured.
When loved ones live independently, in a care home, or are recovering from illness, it can be difficult for families to stay informed and involved. Presara’s Family Liaison Service provides a trusted point of contact, helping families stay connected while ensuring their loved one’s wellbeing remains a priority.
We act as a bridge between individuals and their families, providing updates, communication and practical support when family members cannot always be there in person.
What We Can Help With
- Regular well being updates to family members.
- Welfare and reassurance visits
- Accompaniment to appointments when family cannot attend
- Liaison with family members regarding general wellbeing concerns
- Support during hospital admissions and discharge
- Visits to care home residents on behalf of the families
- Assistance with video calls and family communication
- Emergency contact support when concerns arise
- Observation and reporting of changes in wellbeing or routine
- Support for families living abroad or outside the local area
Ideal For:
- Adult children supporting ageing parents
- Families living overseas
- Busy professionals with limited availability
- Care home residents receiving few visitors
- Individuals recovering from illness or surgery
- Families seeking additional peace of mind
What to Expect:
- A dedicated Presara representative will maintain regular contact with both the individual and nominated family members. Following visits, families can received updates by telephone, text, WhatsApp or email, helping everyone stay informed and reassured.
- Our aim is to provide peace of mind while helping individuals maintain their independence, dignity and quality of life.
Family Update Options
- Telephone Updates
- Text messages
- WhatsApp updates
- Email Summaries
- Scheduled family check-ins
The Presara Difference
Unlike traditional care services, Lifestyle Companionship focuses on helping people continue enjoying life on their own terms. We talke time to build genuine relationships, understand personal interests and provide support that feels natural, respectful and enjoyable.
Someone there when you can’t be.